Here you'll find answers to the most common questions about ordering, payment and shipping at Dezentralshop. Can't find your question? Email us at info@dezentralshop.ch or book an appointment directly.
Can I pay with Bitcoin?
Yes – Bitcoin is our preferred payment method, on-chain or via the Lightning Network. Payments run through our own BTCPay Server, with no payment processor in between. When you pay with Bitcoin you get a 10% discount on your order.
What other payment methods are available?
Besides Bitcoin we accept TWINT, credit and debit cards, PostFinance (E-Finance, Card and Pay) and bank transfer.
Where does Dezentralshop ship from – and do you deliver to Europe?
All orders are shipped from Switzerland. We deliver within Switzerland and to Europe. For shipments to Europe, additional costs may apply (customs duties and customs handling fees) – these are borne by the recipient. One exception: the Avalon Q is shipped exclusively within Switzerland.
Can I collect my order?
Yes, collection is possible by appointment – simply book an appointment.
Do you offer personal consultations?
Yes, free of charge: via dezentralshop.ch/termin you can book a 30-minute online consultation – for example about hardware wallets, seed backups or home mining.
Is Dezentralshop a Swiss company?
Yes, Dezentralshop is a Swiss Bitcoin shop. All prices are shown in CHF incl. VAT, and everything ships from Switzerland.
Why is there a 10% discount for paying with Bitcoin?
Because we believe Bitcoin is money – and someone has to live 1 BTC = 1 BTC. Dezentralshop is a Bitcoin-only store: paying with Bitcoin strengthens the circular economy, and we're happy to pass that advantage on.